My number one business value - Customer Service

Customer Service: The cornerstone of my business ✨

At the heart of my business is a deep commitment to customer service. I personally hand-deliver every bouquet with care, attention, and thoughtfulness. From accommodating special requests to ensuring each delivery is perfectly timed, I offer a service that is as flexible as it is personal. That’s why my subscription service has no notice period for cancellations. Customers can pause or cancel at any time, ensuring that their needs come first.

If a customer is away on a scheduled delivery day, they can choose to either pause their delivery or surprise a loved one by having the bouquet delivered to them instead.

I often deliver bouquets to workplaces, schools, nurseries, or even offices. Recently, I surprised a customer at a restaurant during her dinner party! Flexibility and personalisation is what sets my service apart.

Here’s what one customer had to say:

“Jess was so helpful and arranged a delivery for the next day, until I realized my friend was going away to a hotel for her birthday. Jess offered to take the bouquet that night instead! It turned out my friend was out for dinner at a local pub, and Jess delivered the most beautiful bouquet right to her table. It gave her a lovely surprise and made her feel special, which is exactly what she deserves! Absolutely amazing service, and I’ll definitely use Jess again!”